Adventures in remote usability, Part 3: Basic ClickTale

Why ClickTale is awesome (and totally worth the money) ClickTale's site / session recordings are basically like watching tons of usability studies. I found that these recorded sessions -- where...

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Adventures in remote usability, Part 2: GoToMeeting

Basic technique Qualitative discount usability studies. I'd phone the participant at the designated time and walk them through the process of getting GoToMeeting hooked up. I used to try to...

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Adventures in remote usability, Part 1: Why remote?

I'm assuming that you're already sold on the basic premise of why one ought to observe members of one's target market using one's software. Personally I drank the user-centered design...

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