20 August 2010
Why ClickTale is awesome (and totally worth the money) ClickTale's site / session recordings are basically like watching tons of usability studies. I found that these recorded sessions -- where...
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8 July 2010
Basic technique Qualitative discount usability studies. I'd phone the participant at the designated time and walk them through the process of getting GoToMeeting hooked up. I used to try to...
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23 June 2010
I'm assuming that you're already sold on the basic premise of why one ought to observe members of one's target market using one's software. Personally I drank the user-centered design...
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