"a half-eaten orange and a ferret"

I love it when people get creative with their customer feedback. "...the only way picture management on a iOS device could possibly be made worse would require, at a minimum, a half-eaten orange and a ferret." https://discussions.apple.com/message/21757430#21757430...

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MSFT usability disasters: Ignoring results

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I recently questioned whether executives, CEOs, and some product managers are even able to truly listen to the findings of user research. Quite a few of them, I've seen, are not able to truly absorb feedback that fundamentally conflicts...

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Are startup founders able to really listen to user research?

Just read Laura Klein's post Startups Shouldn't Hire User Researchers. She makes a lot of sense, but I found myself a little bit troubled by her conclusion. I agree completely with Klein's premise: User research is critical to startups. How...

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Damn the metrics, full speed ahead!

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A/B testing is useful, important, and a valuable part of the software production process. (Note that I didn't say part of the "design" process.) You can use A/B testing to compare two radically different versions of an idea or to...

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...but Outlook, I don't see a SAVE button.

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Jakob says (http://www.useit.com/alertbox/action-object-closeness.html): One of the oldest principles of human-computer interaction is that things that are close together on the screen are seen as related. (Similarly, users view as related those things that are the same color or shape,...

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Pandora: iPad HCI fail

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"Oooh! Pandora for my iPad, cool! I've been getting into Pandora lately, bought a premium subscription, using it a lot more & becoming a fan...." Download & install -- fairly simple. Could be more sexy of an app. "Oh, I...

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Adventures in remote usability, Part 3: Basic ClickTale

Why ClickTale is awesome (and totally worth the money) ClickTale's site / session recordings are basically like watching tons of usability studies. I found that these recorded sessions -- where you watch the mouse tracking across the screen, watch what...

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Adventures in remote usability, Part 2: GoToMeeting

Basic technique Qualitative discount usability studies. I'd phone the participant at the designated time and walk them through the process of getting GoToMeeting hooked up. I used to try to get them to call in on the official GoToMeeting line...

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Adventures in remote usability, Part 1: Why remote?

I'm assuming that you're already sold on the basic premise of why one ought to observe members of one's target market using one's software. Personally I drank the user-centered design Kool-Aid at CMU in the late 90s. The biggest problems...

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