Damn the metrics, full speed ahead!
12 May 2011
A/B testing is useful, important, and a valuable part of the software production process. (Note that I didn't say part of the "design" process.) You can use A/B testing to...
...but Outlook, I don't see a SAVE button.
24 January 2011
Jakob says (http://www.useit.com/alertbox/action-object-closeness.html): One of the oldest principles of human-computer interaction is that things that are close together on the screen are seen as related. (Similarly, users view as...
Pandora: iPad HCI fail
28 December 2010
"Oooh! Pandora for my iPad, cool! I've been getting into Pandora lately, bought a premium subscription, using it a lot more & becoming a fan...." Download & install -- fairly...
Adventures in remote usability, Part 3: Basic ClickTale
20 August 2010
Why ClickTale is awesome (and totally worth the money) ClickTale's site / session recordings are basically like watching tons of usability studies. I found that these recorded sessions -- where...
Adventures in remote usability, Part 2: GoToMeeting
8 July 2010
Basic technique Qualitative discount usability studies. I'd phone the participant at the designated time and walk them through the process of getting GoToMeeting hooked up. I used to try to...
Adventures in remote usability, Part 1: Why remote?
23 June 2010
I'm assuming that you're already sold on the basic premise of why one ought to observe members of one's target market using one's software. Personally I drank the user-centered design...