The incentives to design Shiny Products are huge.

Written in response to I Only Work On Shiny Products by Jeff Domke. I'll confess that I smirked a little when I saw the list of designer colleagues and friends who recommended "I Only Work On Shiny Products" (which argues...

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Hackers vs. HBO's Silicon Valley

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Silicon Valley writes women out of existence. It matters, and we need to talk about it. I recently re-watched Hackers. Wow did I love that movie. I first watched it when I was in college in the mid-90s: the first...

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"a half-eaten orange and a ferret"

I love it when people get creative with their customer feedback. "...the only way picture management on a iOS device could possibly be made worse would require, at a minimum, a half-eaten orange and a ferret." https://discussions.apple.com/message/21757430#21757430...

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visual design & credibility

"An organization of real human beings who are trying to address genuinely complex issues ought not generate a webpage as smooth and featureless as a bowlful of Maalox." http://nielsenhayden.com/makinglight/archives/005850.html this is why Google's old design (2003 - 2009) was friendly...

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Expensify's marketing reminds me of YUCK, not WIN.

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Expensify is pretty good software. At a previous job I tried getting our accounting department to use it, but apparently they preferred to make me print out their sadistic and nonsensical spreadsheet, fill it out, attach receipts, and then re-input...

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Honorary mention: iTunes 11 via Farhad Manjoo (Slate)

Won't Someone Take iTunes Out Back and Shoot It? Apple's horrible, bloated program needs to die. "Each new upgrade brings more suckage into your computer. It makes itself slower. It adds three or four more capabilities you'll never need....

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MSFT usability disasters: Ignoring results

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I recently questioned whether executives, CEOs, and some product managers are even able to truly listen to the findings of user research. Quite a few of them, I've seen, are not able to truly absorb feedback that fundamentally conflicts...

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Are startup founders able to really listen to user research?

Just read Laura Klein's post Startups Shouldn't Hire User Researchers. She makes a lot of sense, but I found myself a little bit troubled by her conclusion. I agree completely with Klein's premise: User research is critical to startups. How...

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A false consistency may be the hobgoblin of little minds...

...but I'm pretty sure I'm allowed to bitch about how in iTunes full-window mode SPACE toggles between "pause" and "play", and in tiny-playbar-mode, it means "rewind to the beginning of the song and start it again"....

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Clear: Validation logic should match page instructions.

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Registering for Clear (www.clearme.com), their password field says: Password: (minimum 8 letters, must include 1 number, no special characters) So I type a nice long passphrase. (What are "special characters"? Is a space "special"? Is a period "special"? Is...

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Why save time? (Ghandi + Gilbreth quotes)

Cheaper by the Dozen Book Cover
Had this interaction with Hunter Walk on Twitter: @hunterwalk "But what do you want to save time FOR?" "...For mumblety-peg, if that's where your heart lies." -- Frank Gilbreth— Ellen Beldner (@ellenbeldner) August 1, 2012 The full quote, from Cheaper...

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Tesla's Clever Brand+Product Strategy

Tesla Model X via Tesla Website
Will Oremus published a column in Slate about the Tesla S luxury sedan. The column was part tech review of the car and part cultural commentary on what it felt like to him to be driving a luxury forefront-of-technology...

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Like being kicked when you're down: Fireworks File Recovery

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Me: Hmm, it's been a little while. About time to save this Fireworks file! [CMD-S] Fireworks CS5: *CRASH* Me: Good thing there's on-crash file recovery. MacOS: BigComplicatedProjectFile.fw.png size 232 bytes Me: Oh fuck. It lost my work. Why doesn't...

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Design and uncertainty

"We want a designer who really BELIEVES in their design. They should be willing to fight for it." "But what if your belief is wrong?" When I was graduating from CMU's HCI program a while back, I was asked to...

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"The promotion of superstition and belief in paranormal phenomena dulls people's minds and establishes dangerous misconceptions about reality in our society."

Via Slate / New Scientist A skeptic faces possible charges for debunking Mumbai's miracle statue. Sanal Edamaruku faces a Catholic backlash after insisting that the "holy" water dripping from a statue of Christ in Mumbai, India, came from a leaky...

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